We can't find the internet
Attempting to reconnect
Something went wrong!
Hang in there while we get back on track
Solid Privacy Policy
Updated November 27, 2023
Solid takes your privacy seriously. We do not sell, lease, or exchange your personal data to third parties in ways other than described in this Privacy Policy.
This privacy policy describes how Solidarity Labs Cooperative, LCA. (“Solid “we,” “us,” “our”) collects and uses the personal information you provide on our website located at solid.coop and/or mobile apps and related services (collectively, the "Services"). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
Information Collection and Use
The Service collects information you provide in order to provide you with a personalized account. When registering on our website, as appropriate, you may be asked to enter your: name, email address, password, or credit card information. You may, however, visit our website anonymously.
Uses of Information
Solid collects the aforementioned personally identifiable information in order to provide you with a service for finding vendors in the solidarity economy, or allowing you as a vendor to manage your information. Solid also uses information collected through its service in the following ways:
- Periodic emails: The email address you use for signing up for Solid services may be used to send you information related to your orders, our company’s news, product updates, monthly newsletters, etc.
- Order processing requirements: We use your information to deliver you the best customer-service experience while using our Solid Services. Your information will not be sold, exchanged or transferred other than for the express purpose of delivering the purchased product or service requested.
- Improving customer experience: Your information helps us to better understand your needs and requirements, which allows us to better respond to your individual needs and customer-service requests.
- Improving our services, products, and website. We use your information to improve user experience on our website and our services.
Information Security
We store all user information in secure databases protected via a variety of industry-standard access controls. Bcrypt-hashed passwords, firewalls, and other measures are in place that help us protect your data. This data is accessed only for the purposes specified in this Privacy Statement. No method of transmission over the internet or method of electronic storage is 100%, however. Therefore, we cannot and do not guarantee its absolute security. If you have any questions about security on our website, please contact us.
Removing Information
To remove your personally identifiable information from our system, submit your account for deactivation by contacting us via the contact form at the bottom of the front page. Your personal information will be removed within 72 hours. If you wish to remove your billing information but keep your account, please again contact us via the contact form.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Customer Service
Upon issuing a customer support request to Solid, we may use your information and email address to contact you regarding your inquiry.Information Sharing and Disclosure
Personally Identifiable Information
Your personally identifiable information may be shared with our third-party service providers in furtherance of providing you access to and maintaining the Service (for example, for customer support processing, error notifications, or billing processing). The information provided to our third-party service providers is limited to only that necessary to complete their function, and is designed to provide you the best possible experience using the Solid Service.
We will submit your billing information to our credit card processing agent for approval when you update your billing information or subscribe for services. This company does not retain, share, store, or use personally identifiable information for any purpose other than billing.
Choice/Opt-Out
If you no longer wish to receive promotional emails from us, you may opt out of receiving them by following the unsubscribe instructions contained in each communication you receive.
Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
Cookies
Like most websites, we use small bits of data called cookies stored on users' computers to simulate a continuous connection. Cookies let us "remember" information about your preferences and passwords, and allow you to move within our Service without reintroducing yourself. Users who disable cookies will not be able to use Solid's Services, as they are required to maintain your login to our service within a browser session. Disabling cookies does not prevent you from accessing websites published under our system, though some features of those sites may be degraded. These cookies can be tied back to personally identifiable information only in the event that you are logged in to our service. If you are logged in to our service, the cookies on your computer will uniquely identify your account within our system. The use of cookies by our third-party data analytics companies is not covered by our privacy statement. We do not have access or control over these cookies.
Links to Other Sites
This website contains links to other sites that are not owned or controlled by Solid. Please be aware that we, Solid, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.
Business Transitions
In the event Solid goes through a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or a legal process served on our website.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from users under 13 years of age. Our website, products, and services are all directed at people who are at least 13 years old or older.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you by email (sent to the email address specified in your account), or by means of a prominent notice on our site.
If you have any questions, please reach out via our contact form at bottom of the front page.